As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at [email protected]
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to [email protected] and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All payments are final.
Contact us within thirty days of payment to request a refund.
All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We have noticed that the higher than average percentage of parcels which we ship to Argentina, Brasilia, Bulgaria, Chile, Mexico and Romania do not reach their recipients for unknown reasons. It goes without saying that we are doing our best to investigate what the problem is. Nevertheless, it is important to mention that ordering the item(s) to the countries enumerated above you are doing that at your own risk.
You place the order(s), we ship it(them) and then we send the tracking number(s) so you could trace the parcel(s).
Please pay attention to the fact that we are not responsible for these orders and they can not be refunded.